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UKD101 - NETSUITE ADMINISTRATOR/CONSULTANT

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UKD101 - NETSUITE ADMINISTRATOR/CONSULTANT

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IT

Mid-Level

Remote

Full-time

Responsibilities

  • Ticket Management: Address and resolve NetSuite help desk support cases. Cases include report creation/modification, fundamental and advanced maintenance, and troubleshooting customizations.

  • User Training & Documentation: Train users, create clear documentation, and develop diagrams to improve user understanding and minimize recurring issues.

  • Problem Analysis: Distinguish between user issues, training gaps, and system customization problems. Propose enhancements when needed to improve processes and user experience.

  • Customisation Troubleshooting: Reverse-engineer and diagnose issues in NetSuite customizations (e.g., automation, permissions) while understanding business logic.

  • Permissions Management: Ensure proper configuration and troubleshooting of complex permissions and roles.

  • Strategic Impact: Analyse case trends to identify and address root causes, preventing repetitive issues and improving system usability.

Requirements

  • Proven experience as a NetSuite Administrator or Consultant for more than 3 years.

  • Strong understanding of NetSuite customizations, automations, and available features.

  • Strong understanding of relational databases.

  • Ability to diagnose and solve user, customization, and system-related issues.

  • Excellent documentation skills, including creating diagrams and guides.

  • Strong problem-solving and critical-thinking skills.

  • Passionate about reducing pain points and improving user satisfaction.

  • Outstanding English communication skills to engage with diverse teams.

  • Experience in user training and knowledge transfer.

  • Experience in system and data integration.

  • Experience in construction or engineering consultancy business (preferred only).

  • Experience in working with Australian businesses (preferred only).

  • Relevant qualification or accreditation with NetSuite Oracle (preferred only).

Benefits

Working location: Remote full-time, then onsite

Salary range: Up to USD 3,500 Gross

Infomation

Offered Salary

3,000 $ - 3,500 $

Skills

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