SHD041 - CUSTOMER SUCCESS MANAGER
SHD041 - CUSTOMER SUCCESS MANAGER
Sales
Manager
Remote
Full-time
Responsibilities
Successfully onboard organizations to the the company's network
Successfully execute onboarding targets
Work as a liaison within the organization to ensure product continue to enhance capabilities that better serve our customers
Propose, develop and lead the execution of adoption plans and corrective action plans for customers
Measure and track portfolio, lifecycle stage, adoption levels, upsell, and renewal
Identify opportunities for upselling, cross-selling and expand adoption
In collaboration with sales, responsible for meeting and exceeding team business targets
Establish processes required to ensure efficient, effective team operations - Hold team and individuals accountable for the success
In collaboration with the product team, responsible for the deep understanding of all current and future product capabilities and their respective value proposition
Drive insights and performance recommendations to customers by analyzing customer data
Requirements
At least a Bachelor's degree-professional degree or equivalent practical experience
3+ years in the customer-facing organization
Analytic and process-oriented mindset
Ability to establish and grow in senior-level relationships (Directors, VP, SVP, etc.) being seen as a trusted advisor
Comfortable to own and manage monthly & quarterly objectives and quotas
Fluent English
Competencies
Exceptional organizational and analytic skills
Excellent communications and presentations skill
Ability to make timely decisions and have sound judgment
Ability to collaborate within internal, cross-functional, and cross-cultural teams (e.g. product management, -other customer success team members, customer support, sales, and operations) to deliver effective solutions to customers
Strong individual contributor and team player
Nice to have
Experience using tools such as Hubspot, Totango, Salesforce.
Experience in account management for B2B SaaS, analytic tools, or applications software with a demonstrated track record in exceeding goals.
Understanding of global sourcing and/ or manufacturing industry.
Benefits
Salary range: Negotiate
Infomation
Offered Salary
1,500 $ - 3,000 $
Skills